A Few Tips for Businesses

Making things just that little bit better

6 Steps to Giving Constructive Criticism

Exploring the methodology of using IDEALS to be successful when giving constructive feedback to your employees. Constructive criticism is difficult. You have to find a balance between giving feedback that is too soft and makes no impact at all and feedback that is so...

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If Your Leaders Were a Football Team…

Could They Have a Winning Season? IMAGINE that your company's executives, managers and supervisors are a football team.   Every week they go out on the field against opposing teams. They know the rules. They've been assigned their positions. Each player does her...

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PEOPLE and PROFIT: The Customer-Centric Way

HOW A BUSINESS DELIVERS THE "WOW" FACTOR What if everything about your business was seamlessly aligned to give your customers their PERFECT experience of your product or service? Would that make your customers more loyal? More likely to come back and buy again? More...

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Do You Want My Business? Then SHOW ME!

HOW MANY CUSTOMERS HAVE YOU TURNED AWAY TODAY without even knowing it? How much business have you lost because you made it harder than it has to be for people to use your products or ask you a question? There are many times when I wish that I could ask the executives...

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