If Your Leaders Were a Football Team…

If Your Leaders Were a Football Team…

Could They Have a Winning Season? IMAGINE that your company’s executives, managers and supervisors are a football team.   Every week they go out on the field against opposing teams. They know the rules. They’ve been assigned their positions. Each...

PEOPLE and PROFIT: The Customer-Centric Way

HOW A BUSINESS DELIVERS THE “WOW” FACTOR What if everything about your business was seamlessly aligned to give your customers their PERFECT experience of your product or service? Would that make your customers more loyal? More likely to come back and buy...
Do You Want My Business?  Then SHOW ME!

Do You Want My Business? Then SHOW ME!

HOW MANY CUSTOMERS HAVE YOU TURNED AWAY TODAY without even knowing it? How much business have you lost because you made it harder than it has to be for people to use your products or ask you a question? There are many times when I wish that I could ask the executives...
Talent Management 101:  The basics STILL count

Talent Management 101: The basics STILL count

Here’s a pop quiz for managers. Rank the following thirteen factors in order of importance to the people who work for you: Work with people who treat me with respect Interesting work Being recognized for doing good work Having opportunities to develop my skills...